sharepoinTony

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Archive for December, 2010

SP2010 Incoming e-mail behavior

Posted by sharepoinTony on December 20, 2010

Scenario

I have a SharePoint 2010 library with incoming e-mail enabled.  The settings save all attachments in folders grouped by subject and Save the original e-mail.  The library incoming e-mail configuration also Accepts e-mail messages from any sender.  I have verified that incoming e-mail is routed to the library and attachments are saved correctly. 

Behavior

The original email message is kept for the FIRST email to arrive in a folder

  • Any additional emails that arrive in the folder, from the same or different sender do not save the email message. Subsequent email messages are discarded!
  • Emails with the same attachment going into a folder (folders based on subject) are discarded when the setting to Overwrite files with the same name is set to No – EVEN if the email is from different senders
  • Only unique attachments are saved into the folders in this scenario

Changing the library to Save attachments in folders grouped by e-mail sender altered the behavior significantly:

  • Both the email and attachment are saved for subsequent e-mails from the same sender
  • Emails with the same attachment from the same sender are saved into the folder, however the new attachment is discarded

This behavior makes some sense, however it seems odd that the email message is discarded.  Be warned. 😉  I will be presenting on this topic (In-coming e-mail in SharePoint 2010) at the SharePoint Saturday San Diego in February so join us if you are interested in this topic.

Posted in Install and Configure, SharePoint 2010, Tips and Tricks | Tagged: | 3 Comments »