@info – The practical side of SharePoint

SP2010 in-place upgrade error resolution

Posted by sharepoinTony on November 1, 2010

After running the prerequisiteinstaller successfully, I was running Setup.exe during an in-place upgrade I ran across the following error:

Setup is unable to proceed due to the following error(s):

A system restart from a previous installation or update is pending.  Restart your computer and run setup to continue.

I found only a few blog posts on this, one on TechNet by Bill Baer which points to a couple of registry keys that could be modified to resolve the problem and allow the upgrade to continue.  I tested the registry key solution in a vm test environment, and it did the trick, resolving the error and allowing the upgrade to continue to completion.    (That article describes several different issues that may happen during your SharePoint Server 2010 installation/upgrade and possible solutions)

While implementing this upgrade on a production machine I was a little more concerned about this error and that solution when the same error occurred.   I attempted to restart the system, however the same error returned.  I attempted to re-run the prerequisiteinstaller, reboot, and then run the setup.exe again – but continued to receive this same error.  In this case we had Microsoft Support on the line already so I asked about this error and how to resolve it.  The response was: 

  1. Stop the Print Spooler service
  2. then disable it
  3.  then complete a system restart 

After doing this the SharePoint 2010 installation (setup.exe) ran to completion successfully.    If you have the Print Spooler running on your server you may want to ask yourself if you need that service or not.  In our case, we didn’t so I left the service disabled after the upgrade completed.  You may want to restart yours.

2 Responses to “SP2010 in-place upgrade error resolution”

  1. That’s an interesting fix. How long on the phone until they had you try that? I’m asking b/c I’d like to know if they already knew about it or not.

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